Frequently Asked Questions

Answers to the questions we're asked most, about online orders and visiting our Jaipur store. Can't find yours? WhatsApp us on +91 91166 15814, call +91 91166 15815 or email support@daabujaipur.com.

Orders and payment

How can I pay for an online order?

Online orders are prepaid: cards, UPI and net banking. Cash on delivery is not available.

Can I cancel my order?

Made-to-order pieces can be cancelled within 24 hours of ordering. Email support@daabujaipur.com or cancel from My Account. Ready-to-ship orders and orders placed during a sale can't be cancelled. Approved cancellations are given as store credit or a coupon code.

Shipping

Is shipping free?

Yes, shipping is free across India. We ship Monday to Saturday, except public holidays, through established courier companies.

How long does delivery take?

Within Rajasthan, 2 to 3 days. Elsewhere in India, 6 to 7 days. Outside India, 7 to 15 days. Outfits made to your measurements take longer, because we make the outfit first.

Do you ship outside India?

Yes, we ship worldwide from Jaipur. International shipping is charged by parcel weight and destination, and you'll see the cost at checkout before you pay. Your country may also charge import duties or taxes when the parcel arrives. These are paid by the recipient, and an order refused because of unpaid duties can't be refunded.

What if my parcel looks damaged when it arrives?

If the packaging is torn or tampered with, refuse the delivery and email us with your order number. If you find a problem after opening, contact us within 48 hours of delivery with photos of the item and the packaging.

Returns and exchanges

Can I return or exchange an outfit?

No. Many of our pieces are stitched, draped or finished to order, so all sales are final. The exception is an item that arrives damaged, defective or different from what you ordered: tell us within 48 hours of delivery and you can choose a replacement, store credit or a refund. Read the full returns policy.

Will the colour match the photos?

Colours can look up to about 20% different from photos because of screens and lighting. Our outfits are handcrafted, so small differences in colour, print and embroidery are part of the craft. If you're unsure about a shade, ask us for a video on WhatsApp before you order.

Sizes, fitting and alterations

How do I find my size?

Our ready sizes run from S (36-inch chest) to XXL (44-inch chest). See the size chart for chest, waist, hip and shoulder measurements, and check the size guide on each product.

Do you have larger sizes?

Yes. Many designs are available in larger sizes in our store, up to a 50-inch bust. Not every design is stocked in every size, so send us the product link and your measurements before you visit.

Can I order an outfit made to my measurements?

Yes, at no extra charge, online or in our store. Message us on WhatsApp with the product link and your measurements before you order. A made-to-order outfit takes about 25 to 40 days, plus delivery time. Because it's made for you, it can't be returned or exchanged.

Are alterations free?

Standard fitting alterations at our store are free, for both women's and men's outfits. Changes that need extra fabric or extra work, such as more coverage, have a small charge, which we confirm before starting. Alteration charges can't be refunded.

How long do alterations take?

Usually 10 to 12 days. Urgent fitting on a piece we have in stock can often be done in 1 to 2 days, once our team has checked what's needed. A fully made-to-order outfit takes about 25 to 40 days. If you're visiting from outside Jaipur, tell us your event date and the day you leave.

Do you stitch the blouse?

Crop-top sets come fully stitched. Lehengas with an unstitched blouse piece need your own tailor for the blouse: we stitch and fit the lehenga, but we don't offer blouse stitching.

What comes with a lehenga?

Lehengas include the lining, cancan and dupatta.

Shopping from outside Jaipur

Can I see an outfit before buying?

Yes. Book a video appointment or message us on WhatsApp, and a consultant will show you the pieces live and help with sizing and customisation.

What do your outfits cost?

Bridal lehengas are about ₹30,000 to ₹4 lakh, and bridesmaid outfits about ₹10,000 to ₹1 lakh. Sarees run from ₹1,649 to ₹44,995. Each product page shows the current price.

Visiting our store

Where is the store, and when is it open?

Plot No. 5, Kailash Puri, Tonk Road, opposite Sanghi Motors, Kailash Puri Colony, Jaipur 302018. Open every day, 10:30 AM to 9:00 PM. Get directions.

Is there parking?

Yes, there's parking for about 10 cars, and a lift to every floor.

What's on each floor?

The ground floor has Indo-western outfits, plus crop-top sets and lehengas up to ₹30,000. The first floor has lehengas and crop-top sets above ₹30,000.

Do I need to bargain?

No. Prices are fixed, and the tagged price includes applicable taxes.

Do you sell menswear?

Yes. Sherwanis, suits and tuxedos, kurta pajamas, Indo-western and blazers are in the same showroom. See menswear.

Do you sell wholesale?

Yes. Send us your details through the wholesale enquiry form.